Privacy Policy

Privacy Policy – Africa Holiday Safaris

Last Updated: September 6, 2025

1. Our Commitment to Your Privacy Africa Holiday Safaris (“we,” “our,” “us”) is dedicated to protecting the privacy and security of your personal information. This Privacy Policy outlines the types of information we collect, how it is used and protected, and your rights concerning your data when you visit our website, communicate with us, or use our services.
2. The Information We Collect We may collect and process the following categories of personal information:

• A. Information You Provide Directly: This is data you share when you make an inquiry or book a tour.
  • Personal Details: Your full name, postal address, email address, and phone number.
  • Booking Information: Passport and visa details required for travel arrangements (flights, park entries).
  • Financial Information: Payment and credit card details required to process bookings.
  • Travel Preferences: Special requests, dietary requirements, or medical information relevant to your trip.
• B. Information Collected Automatically: This is data collected when you interact with our website.
  • Technical Data: Your IP address, browser type, and user agent string for security and spam detection purposes.
  • Website Usage Data: Information collected via cookies to enhance your browsing experience.
  • Comment Data: If you leave comments, we collect the data shown in the comments form.

3. How and Why We Use Your Information We use the information we collect for the following specific purposes:

• To Provide Our Services: To process your bookings, create your itinerary, and make necessary arrangements with our partners (hotels, airlines, local guides).
• To Communicate With You: To respond to your inquiries, send booking confirmations, provide pre-travel information, and request feedback.
• For Website Functionality and Security: To improve user experience, manage user accounts, prevent spam, and ensure the security of our website.
• For Legal Compliance: To meet our legal and regulatory obligations.

4. Sharing and Disclosure of Your Information We do not sell your personal data. However, to provide our services, we may need to share your information with the following third parties:

• Service Providers and Partners: We share necessary details (e.g., your name, passport details) with hotels, airlines, transport operators, and local guides to fulfill your booking arrangements.
• Payment Processors: To securely process your payments.
• Legal Authorities: If required by law or to protect our legal rights.
• Spam Detection Services: Visitor comments may be checked through an automated spam detection service to protect our website.

5. Data Security and Retention We implement appropriate technical and administrative security measures to protect your personal information against unauthorized access, loss, or misuse. We will retain your data for as long as is necessary to fulfill the purposes outlined in this policy and to comply with our legal, administrative, or security obligations. For example, if you leave a comment, the comment and its metadata are retained indefinitely.
6. Your Rights Over Your Data Under data protection law, you have the following rights concerning your personal data:

• The Right to Access: You can request an exported file of the personal data we hold about you.
• The Right to Erasure: You can request that we erase your personal data. We will comply, except for data we are obliged to keep for legal, administrative, or security purposes.
• The Right to Rectification: You can view, edit, or delete your personal information if you have a registered account (username cannot be changed).

7. Website Policies (Cookies, Media & Embedded Content)

• A. Cookies: Our website uses cookies to enhance your experience. If you leave a comment, you may opt-in to save your name and email in cookies for convenience. We also use login and session cookies, which expire after a set duration.
• B. Media: If you upload images to our website, we recommend that you avoid including embedded location data (EXIF GPS), as this can be extracted by other visitors.
• C. Comments & Gravatar: When you leave comments, an anonymized string created from your email (a “hash”) may be provided to the Gravatar service to see if you are using it. The Gravatar privacy policy is available at: https://automattic.com/privacy/.
• D. Embedded Content: Articles on our site may include embedded content (e.g., videos, images) from other websites. This content behaves in the exact same way as if you had visited the other website, which may collect its own data about you.

8. Changes to This Privacy Policy We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Last Updated” date. We encourage you to review it periodically.
9. Contact Us If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Africa Holiday Safaris 1th Floor – Runda Mall, Kiambu Road – Nairobi Email: booking@africaholidaysafaris.com  Phone: +254 711 711 498 +254 768 555 444